A passenger, Alan K. Simpson (former United States Senator of Wyoming), was in a rush and went to the ticket counter where he was issued an incorrect boarding pass. Due to the rush, the ticket went unnoticed only until having to present the boarding pass to TSA in the security line. The TSA officer let Mr. Simpson know that the name on the boarding pass did not match, and that he would have to return back to the ticket agent. That is when Arthur Showers, a TSA agent, stepped in and informed the other TSA officer that there was not enough time before the passenger’s flight and then asked Mr. Simpson to come with him. “He didn’t even know me, and put me under his wing” said Mr. Simpson. Mr. Showers took the passenger to the boarding gate and explained to the agent that the boarding pass given to Mr. Simpson was incorrect. After realizing the mistake, the ticket agent issued the passenger a new boarding pass with the correct name. Mr. Simpson gratefully stated “I had to wheedle his name out of him! But I just wanted to tell you he is a helluva good hand and he helped me in a time of extremity”.
Thank you, Arthur, for going the extra mile.
Your GEM Customer Service Team
Ronald Reagan Washington National Airport