GEM Reagan

Content on this page requires a newer version of Adobe Flash Player.

Get Adobe Flash player

Please click play button for Ronald Reagan Washington National Airport Manager's GEM message.

Travelers Information

For assistance while traveling through our Airport, be sure to seek out one of the convenient Information Counters staffed by Travelers Aid Volunteers. The volunteer professionals have knowledge of the Airport and local attractions. They are easily identifiable by their royal blue blazers. Travelers assistance is located at:

Travelers Aid Counters Location Phone number

Terminal B/C
Concourse Level
(along the large window wall, where the pedestrian bridges from the Metrorail station meet the Terminal)

(703) 417-1806

Terminal B/C
Baggage Claim Level
(across from baggage carousel number 6)

(703) 417-3974

Terminal A
(between the baggage carousels and the security checkpoint.)

(703) 417-3972

HOURS: Monday-Friday 9:00 am-9:00 pm Saturday-Sunday 9:00 am-6:00 pm
- For volunteer opportunities, call (703) 417-3975 or click here to send an email.
- Click here to learn more about Travelers Aid.

Counter locations at Reagan National (click here for Terminal Map). An "Information" sign is posted at each location:


If you are looking for someone in the Airport’s Terminals or Concourse, you may visit or call the Information Counters located in Terminal A: (703) 417-3972 , Terminal B/C Concourse level: (703) 417-1806, or Terminal B/C Baggage Claim: (703) 417-3974 to have that person paged. Paging may also be arranged by contacting the airline on which the passenger is arriving or departing. Blue courtesy phones can also be used for paging and general Airport information. They are conveniently located throughout the Airport. When you pick up the phone, you will be instantly connected to one of our Information Counters.

Courtesy Phones

Do you have a question about the Airport? Do you need to find a specific gate? Do you need to page a passenger? Well why don’t you pick up one of our courtesy phones? Courtesy phones, identified by their blue color, are located throughout the Airport. Pick up a handset and you’ll be instantly connected to the Information Counters. Our phones are answered by Travelers Aid between the hours of 9:00am-9:00pm Monday through Friday, 9:00am-7:00pm Saturday, and 8:00am-8:00pm Sundays. After hours, the courtesy phones are managed by Airport Operations 7 days a week.