Theodore (Theo) Gayle
Travelers Aid Washington Dulles International Airport
I am a Canadian traveler and likely will never pass through Dulles Airport again, but I did want to write to someone to tell you that I was surprised today, pleasantly so.
I was wondering what "TSA Precheck" meant on my boarding pass, but surprise number one occurred when I was stopped by an exceedingly pleasant young man who was seated in a wheelchair. He asked if I was "TSA Precheck" and he told me to head 90 degrees to the direction I was walking. I then had a smooth trip through security check, with helpful assistance along the way.
I was impressed by the placement of this young man and effective use of a very capable young man and I can honestly say that this is the first pleasant experience I have had in any airport in any country (and I do travel a lot). Well done, I was impressed.
- Howard F.