Information Desks

For assistance while traveling through our Airport, be sure to seek out one of the convenient Information Desks staffed by Travelers Aid Volunteers. The volunteer professionals have knowledge of the Airport and many local attractions. They are easily identifiable by their royal blue vests.

Information Desks are located at:

Terminal B and C, Concourse Level 
(along the large window wall, where the pedestrian bridges from the Metrorail station meet the Terminal)
Phone: (703) 417-1806

Terminal B/C, Baggage Claim Level 
(across from baggage carousel number 6)
Phone: (703) 417-3974

Terminal A
(between the baggage carousels and the security checkpoint)
Phone: (703) 417-3972


  • Monday-Friday: 7:00 a.m. - 9:00 p.m.
  • Saturday: 7:00 a.m. - 7:00 p.m.
  • Sunday: 8:00 a.m.- 8:00 p.m.


If you are looking for someone in the Airport’s Terminals or Concourse, you may visit or call the Information Desks (locations and phone numbers shown in the table above) to have that person paged.  Paging may also be arranged by contacting the airline on which the passenger is arriving or departing.

Courtesy Phones

Courtesy phones provide a direct link to Information Desks and can be used for paging requests or airport related questions.   The phones can be identified by their blue color and are conveniently located throughout the Airport. 

Interested in volunteering? For volunteer opportunities, call (703) 417-3975 or send an email.
Learn more about Travelers Aid.